Track Your Order - Homelyf.shop

Track Your Order

Get real-time updates on your Homelyf order status

Enter Your Tracking Information

Demo Tracking Example

Try our demo with order number: HL2024-DEMO01 and email: demo@homelyf.shop

Email Notifications

Automatic tracking updates sent to your email address when your order status changes.

SMS Updates

Receive SMS notifications for Express and Next Day deliveries with delivery window alerts.

Courier Tracking

Direct tracking via our courier partners using the tracking number provided in your shipping confirmation.

Order Status Guide

1

Order Received

Your order has been received and is awaiting payment verification. This usually takes 1-2 hours during business hours.

2

Processing

Payment confirmed. Your order is being prepared in our warehouse. Items are being picked, packed, and prepared for shipment.

3

Shipped

Your order has been handed over to our courier partner. You'll receive a tracking number and estimated delivery date.

4

In Transit

Your package is on its way! Track its progress using the courier tracking number. You may receive delivery window notifications.

5

Delivered

Your order has been successfully delivered! You'll receive a delivery confirmation with delivery details and photos if applicable.

Track Directly with Our Courier Partners

If you have a courier tracking number, you can track your package directly on our partners' websites:

Fan Courier Tracking DPD Tracking DHL Tracking GLS Tracking

Need Help with Your Order?

Common Tracking Issues

  • Tracking not updating: Allow 24-48 hours after shipment for tracking to activate
  • Package delayed: Check for weather or holiday delays in your area
  • Wrong delivery address: Contact us immediately to redirect your package
  • Package marked delivered but not received: Check with neighbors, building management, or safe delivery locations

Contact Our Support Team

  • Email: support@homelyf.shop (Response within 24 hours)
  • Phone: +40 742 389 567 (Mon-Fri, 9 AM - 6 PM EET)
  • Live Chat: Available on our website during business hours
  • WhatsApp: +40 742 389 567 (Text messages only)

Delivery Issues

  • Failed delivery attempt: You'll receive instructions for redelivery or pickup
  • Package damaged: Take photos and contact us within 48 hours
  • Missing items: Report immediately with your order number
  • Cannot be home for delivery: Arrange delivery to workplace or pick-up point

Delivery Guarantee

If your order doesn't arrive within the estimated delivery window, we'll investigate immediately and provide:

  • Full refund or replacement
  • Expedited shipping on replacement orders
  • Compensation for inconvenience where applicable

Business Hours

  • Customer Service: Monday - Friday, 9:00 AM - 6:00 PM EET
  • Weekend Support: Saturday, 10:00 AM - 4:00 PM EET
  • Emergency Support: Available for delivery issues via email
  • Response Time: Within 2 hours during business hours

Order Not Found?

If you can't find your order, please check:

  • Order number format (should start with "HL2024-")
  • Email address used for the order
  • Spam/junk folder for order confirmation
  • Alternative email addresses you might have used

Still can't find it? Contact us with your name, phone number, and approximate order date - we'll locate your order manually.

Homelyf Footer
Scroll to Top