Frequently Asked Questions

Placing an order is simple:

• Browse our products and add items to your cart
• Click the cart icon and review your items
• Proceed to checkout and enter your delivery information
• Choose your payment method and complete the purchase
• You'll receive an order confirmation email within minutes

Order modifications depend on the order status:

• Before processing: Contact us within 2 hours to modify or cancel
• During processing: Limited modifications possible (contact support)
• After shipping: Cannot be modified, but you can return items upon delivery

Call +40 783645952 or email support@homelyf.shop for urgent changes.

Yes! We offer special pricing for bulk orders:

• Orders over 10 items: 5% discount
• Orders over 25 items: 10% discount
• Business customers: Custom wholesale pricing available
• Contact our sales team at sales@homelyf.shop for quotes

Shipping costs vary by location and speed:

• Standard shipping: FREE for orders over 150 RON
• Romania (under 150 RON): 15-25 RON
• Express delivery: 25 RON (1-2 days)
• Next-day delivery: 45 RON (order before 2 PM)
• EU shipping: From 35 RON

Delivery times depend on your location:

• Bucharest & major cities: 2-3 business days
• Romania urban areas: 3-4 business days
• Romania rural areas: 4-5 business days
• EU countries: 5-10 business days

Express and next-day options available for faster delivery.

Currently, we deliver to:

• All EU member countries
• Select European Economic Area (EEA) countries
• International shipping expansion planned for 2024

Contact us at international@homelyf.shop for special requests outside the EU.

We offer a comprehensive return policy:

• EU legal right: 14-day withdrawal period
• Extended policy: 30 days for returns
• Condition: Items must be unused and in original packaging
• Process: Contact us first, then ship items back
• Refund time: 5-10 business days after we receive items

Return shipping costs depend on the reason:

• Change of mind: Customer pays (15-25 RON in Romania)
• Wrong size/color: Customer pays
• Defective item: We pay (free return)
• Wrong item sent: We pay (free return)

We provide prepaid return labels for most Romania returns.

The following items cannot be returned:

• Personalized or custom-made products
• Health and hygiene products (unless defective)
• Perishable goods or items with expiry dates
• Digital products that have been downloaded
• Items damaged by normal wear and tear

We accept various secure payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Bank Transfer: Direct bank transfer (Romania)
• Cash on Delivery: Available in Romania (5 RON fee)
• Buy Now, Pay Later: Coming soon

Yes, your payment security is our priority:

• SSL Encryption: All data transmitted securely
• PCI DSS Compliant: Industry-standard security
• No storage: We don't store your card details
• Secure partners: Payments processed by certified providers
• Fraud protection: Advanced monitoring systems

Yes, all displayed prices include applicable VAT:

• Romania: 19% VAT included
• EU customers: VAT rate for your country applied
• Business customers: Can provide VAT number for exemption
• Invoices: VAT clearly shown on all receipts

VAT Number: RO3963964

We provide comprehensive warranty coverage:

• EU Legal Warranty: 2 years on all products
• Manufacturer Warranty: As specified by each brand
• Extended Warranty: Available for electronics
• Coverage: Manufacturing defects and malfunctions

Warranty claims are simple:

• Contact us with order number and issue description
• Provide photos/videos of the defect if applicable
• We'll arrange pickup or provide return instructions
• Repair, replacement, or refund as appropriate
• Free shipping both ways for warranty claims

Email: warranty@homelyf.shop or call +40 783645952

Multiple ways to reach our support team:

• Email: support@homelyf.shop (24-hour response)
• Phone: +40 783645952 (Mon-Fri, 9 AM - 6 PM EET)
• Live Chat: Available on website during business hours
• Contact Form: Available on our Contact Us page
• Social Media: Facebook and Instagram messaging

Our customer service hours:

• Monday - Friday: 9:00 AM - 6:00 PM EET
• Saturday: 10:00 AM - 4:00 PM EET
• Sunday: Closed
• Email Support: 24/7 (responses within 24 hours)
• Emergency: Email for urgent delivery issues

We are primarily an online retailer:

• Main operations: Park Lake Shopping Center, Str. Liviu Rebreanu 4, 031749 București, Romania
• Warehouse visits: By appointment only
• Product viewing: Available for large purchases
• Local pickup: Available in Arges area

Contact us to arrange an appointment: +40 783645952