Terms & Conditions

1. Introduction & Acceptance

Welcome to Homelyf.shop, operated by Homelyf SRL. These Terms and Conditions ("Terms") govern your use of our website, mobile applications, and services (collectively, the "Platform").

By accessing, browsing, or placing an order through our Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Platform.

Language & Interpretation

• These Terms are available in English and Romanian
• In case of discrepancies, the Romanian version prevails for Romanian consumers
• Headings are for convenience only and don't affect interpretation
• References to "you" or "your" mean the user of our Platform

3. Company Information

We are a Romanian limited liability company registered with the Romanian Trade Register and authorized to conduct e-commerce activities within the EU.

4. Eligibility & Registration

Age Requirements

• You must be at least 18 years old to create an account
• Users aged 16-17 may use our Platform with parental consent
• We reserve the right to verify age and identity
• Parents are responsible for minors' use of our Platform

Account Registration

• You may create an account to enhance your shopping experience
• Account registration is optional for purchases
• You must provide accurate and complete information
• You're responsible for maintaining account security
• One account per person; sharing accounts is prohibited

Geographic Restrictions

• Our services are available in all EU member states
• Some products may have shipping restrictions
• Age-restricted products comply with local laws
• We reserve the right to refuse service to any location

5. Products & Services

Product Information

• We strive for accurate product descriptions, images, and specifications
• Colors may vary due to monitor settings and lighting
• Dimensions and weights are approximate unless specified otherwise
• Product availability is subject to stock levels

Product Categories

• Home and living products
• Furniture and decor
• Kitchen and dining accessories
• Garden and outdoor items
• Seasonal and promotional products

Stock & Availability

• Stock levels are updated regularly but not guaranteed
• We reserve the right to limit quantities
• Out-of-stock items may be backordered with your consent
• Pre-order items have estimated delivery dates

6. Ordering Process

How to Place an Order

• Select products and add them to your shopping cart
• Review your order and proceed to checkout
• Provide required delivery and billing information
• Choose your preferred payment method
• Review and confirm your order

Order Confirmation

• You'll receive an email confirmation within 30 minutes
• Order confirmation constitutes acceptance of your order
• We reserve the right to refuse or cancel orders
• Orders are binding once payment is processed

Order Modifications & Cancellations

• Contact us within 2 hours of ordering for modifications
• Cancellations are possible before order processing begins
• Partial cancellations may affect shipping costs
• Processing orders cannot be modified

7. Pricing & Payment

Pricing Policy

• All prices are displayed in Romanian Lei (RON) including VAT
• Prices are subject to change without notice
• The price charged is the price displayed at checkout
• Shipping costs are calculated separately unless stated otherwise

VAT & Tax Information

• Romanian VAT (19%) is included in all displayed prices
• EU customers pay VAT applicable to their country
• Business customers can provide VAT numbers for exemption
• VAT invoices are provided for all transactions

Accepted Payment Methods

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal and other digital wallets
• Bank transfer (Romania only)
• Cash on delivery (Romania only, 5 RON fee)

10. Warranty & Liability

EU Legal Warranty

• All products come with a 2-year legal warranty under EU law
• Warranty covers conformity defects and manufacturing faults
• Additional manufacturer warranties may apply
• Warranty service is provided free of charge

Limitation of Liability

• Our liability is limited to the purchase price of products
• We're not liable for indirect or consequential damages
• This doesn't affect your statutory consumer rights
• Some exclusions may not apply to consumers under EU law

12. User Conduct & Prohibited Uses

Acceptable Use

• Use our Platform only for lawful purposes
• Provide accurate information when creating accounts
• Respect other users' rights and privacy
• Follow all applicable laws and regulations

Prohibited Activities

• Fraudulent transactions or identity theft
• Attempting to breach our security systems
• Using automated systems to access our Platform
• Reverse engineering or copying our software
• Reselling products for commercial purposes without authorization

Reviews & User Content

• Product reviews must be honest and based on personal experience
• We reserve the right to moderate and remove inappropriate content
• You grant us rights to use your reviews for marketing purposes
• False or misleading reviews are prohibited

15. Dispute Resolution

Internal Dispute Resolution

• Contact our customer service team first for any issues
• We aim to resolve complaints within 14 days
• Escalation procedures are available for unresolved issues
• We maintain detailed records of all communications

Alternative Dispute Resolution

• EU consumers can access the Online Dispute Resolution platform
• Website: ec.europa.eu/consumers/odr
• Mediation services available through consumer organizations
• Romanian consumers can contact ANPC for assistance

16. Governing Law

These Terms are governed by Romanian law and EU regulations where applicable. For consumers:

• Romanian courts have jurisdiction for Romanian residents
• EU consumers may choose their home country courts
• Consumer protection laws of your residence apply
• Mandatory consumer rights cannot be waived

Jurisdiction

• Business disputes: Arges County Court, Romania
• Consumer disputes: Courts chosen by consumer
• EU regulations apply to cross-border transactions
• Small claims procedures available for minor disputes

17. Changes to Terms

Notification of Changes

• We may update these Terms periodically
• 30 days' notice for material changes affecting consumers
• Continued use constitutes acceptance of new Terms
• Right to terminate if you disagree with changes

Version Control

• Current version date is shown at the top of this page
• Previous versions available upon request
• Changes are tracked and documented
• Significant changes highlighted in notifications

18. Contact Information

Specialized Contact Points

• Complaints: complaints@homelyf.shop
• Data Protection: privacy@homelyf.shop
• Warranty Claims: warranty@homelyf.shop
• Business Inquiries: business@homelyf.shop